Reservations
The reservations department focuses on respecting the valuable time of our clients. Clients have direct access to extensively trained and well equipped reservation agents who can answer your questions, offer suggestions to meet your goals, coordinate your transportation, update account information and resolve concerns. Client requests for service or information are immediately addressed 24 hours a day via the telephone, fax, email, online, Odyssey or GDS connection.
After serving an extremely diverse client base with varying needs for 25 years, we understand the personal commitment required to continue to earn the confidence, trust and loyalty from clients. As “your partner in ground transportation” you can depend and rely on CTI to accurately and effectively take care of the ground transportation so you can utilize your valuable time elsewhere.
The CTI Approach:
- Know and listen to the needs and objectives of every client
- Maintain strict confidentially
- Be friendly, ethical, honest and professional
- Take nothing for granted and pay attention to the smallest of details
- Be the client’s second set of eyes!
One Stop Billing
Receiving one single invoice for all services rendered throughout the world is highly convenient and suits our clients busy schedules. Customized and simplified invoicing makes it easier for clients to understand exactly what they are paying for and in the format they select.
Reservations Processing
Reservations can be made, modified or cancelled via phone, fax, email, online or through an approved GDS connection 24 hours a day, Confirmations are sent within minutes of booking to guarantee service.
